Effective Date: September 5, 2024
Disc Daddy is committed to providing a smooth shopping experience. Below you’ll find our shipping and return policies designed to ensure you’re satisfied with your purchase. If you have any questions or need further assistance, please feel free to contact us.
1. Shipping Policy
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping times may vary depending on your location and the shipping method selected.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping method chosen. The total shipping cost will be displayed at checkout.
- Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
- Delivery Issues: If you experience any issues with delivery or do not receive your package, please contact us within 7 days of the estimated delivery date so we can assist you.
2. Return Policy
- Eligibility: We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging. Certain items, such as custom products or clearance items, may be non-returnable.
- Return Process: To initiate a return, please contact our customer service team at info@discdaddystore.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
- Return Shipping: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure the safe return of your item.
- Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement. Shipping charges are non-refundable.
- Exchanges: If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired product.
3. Damaged or Defective Items
- Inspection: Please inspect your order upon receipt. If you receive a damaged or defective item, contact us within 7 days of delivery with your order number and photos of the issue.
- Resolution: We will either issue a replacement or a refund, depending on the circumstances. We may require the return of the damaged or defective item before processing a replacement or refund.
4. Order Cancellations
- Cancellation Requests: If you wish to cancel your order, contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.
- Cancellation Fees: Orders that are canceled after processing may incur a cancellation fee, and shipping charges may not be refunded.
5. Contact Us
If you have any questions or need assistance with shipping or returns, please contact us at:
Disc Daddy
Email: info@discdaddystore.com
Thank you for shopping with Disc Daddy. We value your business and strive to provide the best service possible.